Well the staff is very friendly but the work had to be redone elsewhere. I took in my 2014 Mercedes E-class with 30k miles on it to have tires mounted and an alignment completed. The directional tires were mounted backwards and the car still shook. I found a local tire shop to remount the tires and had a second alignment which fixed the problem. I'm not a fan of rework so maybe I'll make the drive to a dealership next time. I actually liked the convenience of this place being so close to Pinehurst.