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West End Auto Repair

104 reviews
Mon - Thu: 7:30 AM - 5:00 PM
Fri: 7:30 AM - 1:00 PM
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5

Good work, efficient and done on time. Can't ask for more. Better than driving to Cary.

That is great to hear, thank you so much, Donna! We're pleased to learn that your experience at our shop was up to your satisfaction and completed in a timely manner. Have a great day!

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5

Rafael, Thank you for the five-star rating!

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5

Always professional and a pleasure doing business with. We have been taking our cars here for two years for service or repairs. If you’re in the Southern Pines, Pinehurst, or West End area check them out.

Thank you for the kind words, Michael! I appreciate you taking the time to review our shop and for allowing us to earn your trust a your go-to automotive repair shop for the past couple of years. Your business is greatly appreciated and we hope to continue working with your for many more years to come. Have a great day!

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5

Dawn, thank you for taking the time to rate our shop five-stars!

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1

We had the tires rotated and the oil changed on out mini cooper.The price tag was $450.00 we barely got out of the parking lot when it became apparent the wheels were about to fall off because the lugs had never been tightened. I had a repair slip that clearly stated the car had been test driven and all work had been expertly compleated. BUYER BEWARE

Jeanne, we appreciate you taking the time to provide us with feedback so that we may address your particular event. Feedback is important to us, and it is never our intention for a customer to leave our shop feeling unsatisfied with the outcome of their experience, nor is that our regular standard of service. There was an additional service provided for your vehicle which you perhaps overlooked when you examined your invoice. This accounts for the amount of the invoice. As for the one wheel involved, we extend a sincere apology and appreciate the opportunity we were given to correct our error. Thank you for working with us in coming to a positive resolution and allowing us to make this a learning experience. Have a great day!

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5

Although you have to go online to make an appointment 24 hours in advance, I was very pleased with the quality and efficiency of the repairs done on our VW Jetta whose ignition was locked. The mechanic was prompt and courteous when calling and texting and we will definitely bring our car there again for repairs. Highly recommend Autowerks.

5

Thank you for the positive rating!

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5

Bought a used volvo in Apex in December. Was told that the low battery notice would reset. It never did and last week I got a notice that my safety systems were not working. Called Autowerks and they got me in that day, diagnosed the problem - wrong battery type allowed by the Dealership ( I will find out more before I re-rate the dealership). Apparently a common problem with European cars serviced by untrained mechanics. Autowerks will be my go to mechanic..

Thank you for sharing your experience with us, Jeanne. We appreciate the feedback and for giving us an opportunity to service your vehicle. We hope to have made a positive impression and look forward to seeing you back in the future. Have a great day!

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5

I am new to the Pinehurst area and needed service (and tires) on my BMW. I was referred to AutoWerks by a golfing buddy and I am very happy he did. They were reasonably priced, explained why my prior tires were wearing incorrectly and they performed the regularly scheduled maintenance. We discussed upcoming service and I feel very comfortable that they will do what is needed and at a fair price. I can't ask for anything more......

Thank you for taking the time out of your day to let us know what things you liked about your experience at our shop! We appreciate you giving us an opportunity to service your vehicle and hope to have made a positive impression. Please, let us know if we can further help in anyway, otherwise, we hope to see you back in the future. Have a great day and thanks again, Robert!

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5

They are always, honest an very prompt to help your repair needs..

We appreciate your kind words, Linda! We take pride in delivering honest and efficient auto services and we're glad we could help. We hope to see you back!

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2036 Juniper Lake Rd West End, NC 27376 (910) 295-5888
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