We will be closed on November 28 and 29 for Thanksgiving - AutoWerks

West End Auto Repair

100 reviews
Mon - Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 1:00 PM
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1

We had the tires rotated and the oil changed on out mini cooper.The price tag was $450.00 we barely got out of the parking lot when it became apparent the wheels were about to fall off because the lugs had never been tightened. I had a repair slip that clearly stated the car had been test driven and all work had been expertly compleated. BUYER BEWARE

Jeanne, we appreciate you taking the time to provide us with feedback so that we may address your particular event. Feedback is important to us, and it is never our intention for a customer to leave our shop feeling unsatisfied with the outcome of their experience, nor is that our regular standard of service. There was an additional service provided for your vehicle which you perhaps overlooked when you examined your invoice. This accounts for the amount of the invoice. As for the one wheel involved, we extend a sincere apology and appreciate the opportunity we were given to correct our error. Thank you for working with us in coming to a positive resolution and allowing us to make this a learning experience. Have a great day!

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5

Although you have to go online to make an appointment 24 hours in advance, I was very pleased with the quality and efficiency of the repairs done on our VW Jetta whose ignition was locked. The mechanic was prompt and courteous when calling and texting and we will definitely bring our car there again for repairs. Highly recommend Autowerks.

5

Thank you for the positive rating!

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5

Bought a used volvo in Apex in December. Was told that the low battery notice would reset. It never did and last week I got a notice that my safety systems were not working. Called Autowerks and they got me in that day, diagnosed the problem - wrong battery type allowed by the Dealership ( I will find out more before I re-rate the dealership). Apparently a common problem with European cars serviced by untrained mechanics. Autowerks will be my go to mechanic..

Thank you for sharing your experience with us, Jeanne. We appreciate the feedback and for giving us an opportunity to service your vehicle. We hope to have made a positive impression and look forward to seeing you back in the future. Have a great day!

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5

I am new to the Pinehurst area and needed service (and tires) on my BMW. I was referred to AutoWerks by a golfing buddy and I am very happy he did. They were reasonably priced, explained why my prior tires were wearing incorrectly and they performed the regularly scheduled maintenance. We discussed upcoming service and I feel very comfortable that they will do what is needed and at a fair price. I can't ask for anything more......

Thank you for taking the time out of your day to let us know what things you liked about your experience at our shop! We appreciate you giving us an opportunity to service your vehicle and hope to have made a positive impression. Please, let us know if we can further help in anyway, otherwise, we hope to see you back in the future. Have a great day and thanks again, Robert!

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5

They are always, honest an very prompt to help your repair needs..

We appreciate your kind words, Linda! We take pride in delivering honest and efficient auto services and we're glad we could help. We hope to see you back!

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5

Been going for over two years, always had excellent work. Professional and personable staff, clearly knowledgeable about the work they preform - and definitely show they care about their customers. Have gone out of their way to help me out. Always offer great advice and service. Highly recommended!

Thank you for the excellent review! We're glad that we've been able to provide consistent auto services over the years and that our staff have been able to take care of you and your vehicle. We really appreciate your kind words and recommendation and we're looking forward to having you back!

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5

Professional

Thank you for the amazing rating, Michael! We hope to see you back for future auto services!

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5

Thank you for the awesome rating, Joel! We hope to see you back!

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5

Thank you for the fantastic rating, Brandon! We hope to see you back!

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2036 Juniper Lake Rd West End, NC 27376 (910) 295-5888
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